1001modelkits

Frequently Asked Questions (FAQ)

• Orders

  • 📦 I received the wrong item, what should I do? 🧐
  • 🛒 Can I change or cancel my order? 🛑
  • 🛒 How to place an order on 1001Hobbies?
  • 📍 Oops! I entered the wrong shipping address, what should I do? 🚚
  • 🔍 Why is my order being sent in multiple packages?

• After-Sales Service & Quality

  • 📦 My item is defective or incomplete, what should I do? 🛠️
  • 🔍 What should I do if my package arrives damaged?

• Payment

  • 📄 How do I get my invoice? 💼
  • 💳 ❌ Why was my payment declined?
  • 🎟️ How do I use a promo code, gift voucher, or store credit? 💸
  • 💳😊 Everything you need to know about payment
  • 💳😊 When will my order be charged?

• Products & Availability

  • 🚦 Are the products available in stock ?
  • 🚦 How do I find a specific item?

• Delivery

  • Chrono Relay is currently not available for deliveries to the United Kingdom or the United States.
  • 🌍 Delivery methods ? ?
  • 🌍 Delivery zones and countries
  • 🔍 What should I do if my package is lost?
  • 📦 🚚 How do I know the status of my order? How to track the package after shipment? ?

• Pre-orders

  • 💡 Pre-orders

• Gunpla & Figures

  • 🤖 What is a Gunpla?

• Model kits

  • 📏😊 How do I know the size of an item? What do the scales shown represent?

• About 1001Hobbies

  • 🧡 What is 1001Hobbies ?
  • ❓ How can I solve technical issues occuring on the website? ?
  • ❓ Are you unable to find your question among our FAQ? Send us an e-mail! ?
  • 💁‍♂️ I can't reach customer service, what should I do?

• Customer account

  • 👤 What is the purpose of a customer account? How do I create a customer account?